Conditions Of Sale
All second-hand books are in good condition having regard to age unless described otherwise. A full refund will be given on any item failing to meet our description provided it is returned promptly and is securely packed. No other returns accepted - please inquire before ordering if there is doubt about the suitability of any book.
All books are sold firm and are not to be regarded as on approval unless agreed in advance by the Company.
We can reserve books for up to 10 days.
Ordering
If you do not wish to order on-line we are happy to accept orders by post, phone (between 0930 and 1700), fax or e-mail (books@roberthumm.co.uk). Please quote the reference number and the book title.
Post & packing (shipping) is charged extra at cost. You are welcome to enquire before ordering if you wish how much it will be. Unless requested otherwise we dispatch by the most economical service. If a fast option (air mail, first class postage) is preferred please let us know with your order. Surface mail to Australasia or the Americas can take 8 - 10 weeks.
Insurance
All orders are sent at buyers' risk unless the appropriate insurance is requested and paid for.
Payment
UK customers. Payment options are:
- Cheque made payable to Robert Humm & Co.
- Any Mastercard or Visa credit card. Please quote your card number, expiry date and also card billing address if different from the delivery address.
- Visa, Maestro or Switch debit cards. Procedure as above but for Maestro and Switch please also quote the issue number (if present) and commencement date of your card - we cannot process your order without this extra information. Maestro and Switch not accepted on orders under £8.
Overseas customers. Payment options are:
- any Mastercard or Visa credit card - please quote your card number and expiry date.
- Visa or Maestro debit cards - please quote card number, start and expiry dates.
- Giro transfer to our account 59-558-8905;
- cheque, money order or bank draft in sterling on a UK bank;
Cheques in currency other than sterling are not accepted, nor is a personal cheque in sterling drawn on an account transacted on a currency other than sterling. All transaction charges to be met by the purchaser so that the full invoice amount is received by us.
Dispatch
We aim to send out most small orders within 24 hours and larger parcels within 7 days, but if your order coincides with the issue of one of our printed catalogues it may take up to 21 days. Please let us know if timing is important.
Post (shipping) and packing is charged at cost on all orders.
UK Orders
- Online orders are sent second class post or by Initial City Link, depending on weight, unless first class post is requested. Initial City Link provide a careful next-day service to an attended address at a competitive price. See note below.
- For most inland deliveries over 1 kilo we use Initial City Link.
- Small items of high value are sent by Special Delivery.
Overseas Orders
- Online orders are sent by surface mail unless airmail is requested. We recommend airmail for more valuable packages.
Deliveries To Third Parties
Our normal method of dispatch is by mail direct to the buyer. A request to mail books to a third party (for example, as a gift or to a shipping agent for onward transmission) will be accepted only on condition that Robert Humm & Co will not be responsible for any loss or damage in any stage of transit, nor will be involved in any investigation into such loss or damage.
Under no circumstances will goods paid for by credit card be mailed to any person other than the card holder.
Initial City Link (ICL)
Every ICL consignment must be signed for on receipt and it is very important that it goes to an attended address where this can be done. If you are usually away during the day we can have your consignment delivered to a neighbour or place of work, or any other address that is convenient to you.
Where a parcel cannot be delivered and the customer asks for it to be redirected to another address, ICL will levy a charge of up to £10 per item for this service (the charge tends to vary from depot to depot). This sum must be paid to us before redirection can take place.
ICL consignments cannot be delivered to PO Box numbers.
If you prefer us to use the Royal Mail parcel service this can be arranged. Parcels sent by Royal Mail are sent entirely at the buyer's risk. While Royal Mail is still quite reliable, our experience is that when a parcel does go astray full compensation is seldom recovered and Royal Mail will use every pretext to avoid payment.
Small items of high value are sent by Special Delivery which we have found to be the most efficient and trustworthy of all the RM services.
Robert Humm & Co Transport Booksellers
Phone 01780 766266 (UK) +441780 766266 (Overseas)
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